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Customer Service
We take great pride in providing excellent customer service. Your shopping experience and satisfaction with us is very important. If for any reason, you have questions, comments or suggestions, please contact us and we will help you resolve all issues in a friendly and timely manner.
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Mail services are provided by United Parcel Service(UPS) and United States Postal Service(USPS). We ship to all locations within the United States and its territories, including APO/FPO addresses. International shipping is not available due to the licensing of our products.
Delivery Time
Most orders received before 2:00 PM PST are shipped the same business day. Business days include Monday through Friday, excluding weekends and holidays.
Delivery time may vary for orders outside of the continental United States. Delivery time may also be delayed if we are unable to validate the shipping, billing and contact information provided on your order. Please ensure all information provided on your order is correct.
Shipping Cost
Continental United States
FREE Shipping on orders over $60 with Standard delivery to all locations within the continental United States.
Alaska, Hawaii, US Territories, and APO/FPO Addresses
Orders from Alaska, Hawaii, US Territories, and APO/FPO addresses is shipped by USPS Priority or Express Mail. Please select the Priority or Express Method in the shipping drop down list in your cart to receive the correct shipping cost. Do not select any other shipping option, as they will not work with these addresses.
Additional Information
In a unlikely event that a item on your order becomes unavailable, we will make every attempt to contact you. If we are unable to contact you, the item will be canceled and your package will be shipped to avoid any delay in the delivery time of your order.
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When your order is shipped, you will receive a email notification with the name of the shipping provider and a tracking number. Please enter your order tracking number at the following:
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Please check your tracking information and contact us immediately. We will work with our shipping provider and try our best to locate your package.
If you entered the incorrect shipping address while placing your order, again we will try our best to retrieve the package, however we cannot be held responsible for any lost.
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Please contact us immediately if your package arrives to you damaged. We will work with you on replacing your items.
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Send all return items to the following address and be sure to include a copy of your packaging slip or a note containing the last 4 digits of your order number. A credit will be issued to your credit card once your package is received.
Please contact us if you have any questions or comments and we will try out best to help you resolve any issues regarding your order.
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Please contact us immediately if you decide to cancel your order. If your items have not been shipped, we will be able to cancel your order. Otherwise, once you receive your order you must follow the return instructions as described in the Returns & Exchanges section on this page.
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Your credit card will be billed when your order is shipped and you will receive a email confirmation with the name of the shipping provider and a tracking number.
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Do we ship internationally?
Unfortunately, due to the licensing of our products we are unable to ship outside of the United States.
When will a item that is not in stock become available?
For items belonging to a party theme that is not discontinued, 2-3 weeks is the average time for availability. Please contact us and let us know which items you are interested in.
Trouble placing your items in the shopping cart?
Please enable your browser to accept Cookies. This allows us to keep your items in your shopping cart. You can do this by doing the following:
Firefox:
Internet Explorer:
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Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
What Information Is Collected
As part of the order process, the following information is collected from shoppers:
How That Information Is Used
The information we collect is used only to fill your order, contact you if there are any questions or issues, or to send email with special offers.
Our Commitment To The Security of Your Data
Your information will never be shared or sold. WhaleOfAParty.com, keeps this information safe and secure through our hosting service provided by Yahoo! Store.
In addition, we also protect your information in transit across the Internet with Secure Sockets Layer (SSL) using 128-bit encryption, which complies with Visa security requirements and is the highest level of encryption available in commercial web browsers.
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For questions regarding a return, exchange or product information, please send us a email at: customerservice@whaleofaparty.com
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