We take great pride in providing excellent customer service. Your shopping experience and satisfaction with us is very important. If for any reason, you have questions, comments or suggestions, please contact us and we will help you resolve all issues in a friendly and timely manner.

Shipping & Handling Information

Mail services are provided by United Parcel Service(UPS) and United States Postal Service(USPS). We ship to all locations within the United States and its territories, including APO/FPO addresses. International shipping is not available due to the licensing of our products.

Delivery Time
Most orders received before 2:00 PM PST are shipped the same business day. Business days include Monday through Friday, excluding weekends and holidays.

Delivery time may vary for orders outside of the continental United States. Delivery time may also be delayed if we are unable to validate the shipping, billing and contact information provided on your order. Please ensure all information provided on your order is correct.

Shipping Method	Delivery Time
Standard	5-8 Business Days
Priority	3-4 Business Days
Express	1-2 Business Days

Shipping Cost

Additional Information
In a unlikely event that a item on your order becomes unavailable, we will make every attempt to contact you. If we are unable to contact you, the item will be canceled and your package will be shipped to avoid any delay in the delivery time of your order.

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Track Order

Please enter your order tracking number at the following:

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Missing Order

Please check your tracking information and contact us immediately. We will work with our mail service provider and try our best to locate your package.

If you entered the incorrect shipping address while placing your order, again we will try our best to retrieve the package, however we cannot be held responsible for any lost.

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Shipping Damage

Please contact us immediately if your package arrives to you damaged. We will work with you on replacing your items.

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Returns & Exchanges

Return and Exchange policy:

• All items can be returned or exchanged within 30 days from the date of purchase.
• The items must be in their original packaging, unopened and in new condition.
• If any of the items arrived to you damaged, you must notify us within 48 hours of receiving your package.
• All returned items will be credited to the same credit card, which was used to purchase the items.
• If the items being returned is due to our error, please notify us and we will pay for the return shipping. Otherwise, you are responsible for any shipping fees.

Send all return items to the following address and be sure to include a copy of your packaging slip or a note containing the last 4 digits of your order number. A credit will be issued to your credit card once your package is received.

Address:

Whale of a Party 1852 West 11th Street #195 Tracy CA 95376

Please contact us if you have any questions or comments and we will try out best to help you resolve any issues regarding your order.

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Cancel Order

Please contact us immediately if you decide to cancel your order. If your items have not been shipped, we will be able to cancel your order. Otherwise, once you receive your order you must follow the return instructions as described in the Returns & Exchanges section on this page.

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Billing

Your credit card will be billed when your order is shipped.

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Frequently Asked Questions

Do we ship internationally?
Unfortunately, due to the licensing of our products we are unable to ship outside of the United States.

When will a item that is not in stock become available?
For items belonging to a party theme that is not discontinued, 2-3 weeks is the average time for availability. Please contact us and let us know which items you are interested in.

Trouble placing your items in the shopping cart?
Please enable your browser to accept Cookies. This allows us to keep your items in your shopping cart. You can do this by doing the following:

Firefox:

1. Click on the "Tools" menu
2. Click on the "Options..." menu item
3. Click on the "Privacy" tab
4. Make sure the "Accept cookies from sites" is checked

1. Click on the "Tools" menu
2. Click on the "Internet Options..." menu item
3. Click on the "Privacy" tab
4. Make sure the "Select a setting for the Internet zone." is not set to "Block All Cookies"

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Privacy Policy

Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

What Information Is Collected
As part of the order process, the following information is collected from shoppers:

• Name
• Shipping/Billing Address
• Email address
• Phone number
• Credit/Debit Card Information

How That Information Is Used
The information we collect is used only to fill your order, contact you if there are any questions or issues, or to send email with special offers.

Our Commitment To The Security of Your Data
Your information will never be shared or sold. Whale of a Party, keeps this information safe and secure through our hosting service provided by Yahoo! Store.

In addition, we also protect your information in transit across the Internet with Secure Sockets Layer (SSL) using 128-bit encryption, which complies with Visa security requirements and is the highest level of encryption available in commercial web browsers.

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Contact Us

If you have any questions in regards to a return, exchange, product information or for any other questions, please contact us via email or by phone.

We are also always looking forward to hearing your comments or suggestions about our site or customer service to help us improve your shopping experience with us at Whale of a Party.

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Directory Listings

Whale of a Party can be found on the following directory services:

• The Little Web Directory
• Website Promotion Directory
• The Pegasus Directory
• SoMuch.com

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